FAQ: Find the answers to your questions

Your firewall is blocking the access to the Infront Professional Terminal. In order for the Infront Professional Terminal to work properly, you have to make sure that all the ports and IP addresses are open.

The following IP addresses and ports are in use by the Infront Professional Terminal and need to be opened in customer firewalls.

Follow instructions below:

• Click OK on the Error message
• Click on the three dots to the upper right corner of the desktop
• Click on Settings → Open Advanced Settings
• Change to any of the ports below
• Click OK and restart the Infront Professional Terminal

Ports and protocols

80/tcp
443/tcp
11111/tcp
40000/tcp

IP Addresses Used by Infront

The below outlined IP address ranges and ports are in use by Infront software, and needs to be opened in the client’s firewall settings. Please note that only one of the outlined ports below need to be opened in the firewall settings, not all of them. For this to work, you would need firstly to white-list *.infrontservices.com (* = all).

Go thereafter to settings then open advanced settings:

1. Under the Login Server section, tick off the Use DNS names, press OK, exit and restart.
2. If this does not work, set Web sockets to force, press OK, exit and restart.
3. If this does not work, set Web sockets to force (secured), press OK, exit and restart.

Internet

82.99.29.128/25
82.99.14.192/26
37.122.251.0/25

The reason to having several IP addresses, is because we believe that we should have as many as possible inter-chained links between the client and the source. Adding thus a so-called load-balancer on top of the server environment will add another link in the chain, consequently making it less secure. Infront’s environment is currently running on several locations, whereby the switchover mechanism is built into the client.

Additional connectivity options are available. Please contact support if the above does not work.

Dependent on what kind of terminal you have, you might need to add the click trader as an extra service if you do not have access. Please contact Infront or your broker if you want access to Click Trading.

If you have access to the click trading it can be found by right-clicking directly on a stock → Then click on Trading → Click Trading. You can also use the shortcut CTRL + K.

If your broker supports different algorithms, these will be available from the Strategy tab.  The type of strategies that will be available will be dependent on your broker. Not all brokers have this functionality available.

Step 1: Open a New Order window for a stock.

Step 2: Click on Strategy → Find the available strategies in the drop-down menu under Strategy.

Price differs from private and professional investors due to exchange rules.

Private investor

A natural person (and not a corporation, partnership, proprietorship or any other entity whatsoever) who does not perform and is not in any other way engaged in giving investment services.

Professional investor

• A corporation, partnership, proprietorship or any other entity whatsoever is a professional user even if they do not run investment services.
• A natural person involved in giving investment services. The definition of “giving investment services” is: “Being authorized to give investment services or registered with SEC (or authorities with similar functions in other countries)”.

Please note

Professionals who identify themselves as Private Investors risk liability for all uncollected professional exchange fees, may have their data rights revoked and are in violation of federal law. The subscriber assumes all liability for declaring correct status as a Professional Investor or Private Investor and will be held accountable for all applicable penalties and / or exchange fees.

In order to get access to Top Investors, you must pay a professional exchange fee to the Stock Exchange which requires you to have an Infront Professional Terminal. This means that in order to get access to Top Investors, you must have an Infront Professional Terminal.

Please contact Infront if you want to learn more or subscribe to an Infront Professional Terminal.

Broker statistics are available for

• Copenhagen Stock Exchange,
• Stockholm Stock Exchange,
• Helsinki Stock Exchange,
• Toronto Stock Exchange
• Madrid Stock Exchange.

The availability is dependent on the transparency to the Stock Exchanges.

ULLINK and Infront are available to provide support on specific aspects of the solution. Please use the contact details below to ensure you receive help promptly:

Infront Customer Support: For Infront terminal and Infront Market Data

Support hours: 08:00 GMT+1 to 17:30 GMT + 1, Monday – Friday

Email: support@infrontfinance.com | Phone: +44 (0) 20 3829 5040

ULLINK Customer Support: For UL NET connectivity and Order Routing

Support hours: 07:30 GMT + 1 to 16.30 GMT + 1, Monday – Friday

Email: ulfront@ullink.com | Phone: +33 (0) 1 44 50 52 00

Login Needed to Access ULNET trading simulator

To place orders in the ULNET trading simulator, you will need a login from ULLINK. You will be contacted in a few hours after first download with login information.

Infront Market Data

• Infront Market Data coverage
• Exchange fees overview

Order Infront Market Data Online

To  order additonal data please use "My Profile" in the Infront Professional Terminal.

Which market data depths are available depends on several aspects including:

• Availability from the exchange
• Technical delivery of the data
• The amount of data.

The various market data levels available are: 

Market By Level (MBL)

Market By Level data displays orders accumulated on price.

Level 1

Level 1 data includes only the first level in the orderbook with the best Bid and Ask and accumulated volumes displayed as Bid Size and Ask Size. Depending on the exchange the number of orders might also be available displayed for each side as orders in the Infront Professional Terminal. Level 1 data is accumulated on price.

Level 2

Level 2 data displays more levels of orders available in the market accumulated on price. Depending on the exchange the level of depth can be 5, 10 or 20 levels.

Market by Order (MBO)

Market By Order data displays all order available sorted on price.

Combined View MBL/MBO

With the Infront Professional Terminal you can take advantage of the Combined View of Market by Order and Market by Level orderbook. Each level can be expanded to display all underlying orders.

Consolidated Orderbook

The consolidated orderbook in the Infront Professional Terminal consolidates all orders (bases on ISIN, Currency and Asset type) into the same view and displays the venue (feed).

In 2014, the distributor of the Euribor (EMMI) changed the way of distributing quotes. As of 01.01.2014, everyone needs to have a direct agreement with EMMI to get real-time feed on Euribor interest rates. Click here to read more.

To get a direct agreement with EMMI, click here.

Some exchanges and other vendors require that your company accept direct agreements in addition to your End User License Agreement with Infront.  This article provides details on affected services and routines for accepting the relevant agreement(s).

Affected Services:

• NASDAQ US data for professional users
• NYSE US data for professional users (NYSE CTA, NYSE CTB, Openbook, Arcabook data)
• FTSE Index data for professional users
• NASDAQ OMX Index Weights
• DJ Institutional News (Premium)
• Infinancials Analyst

How to activate services requiring direct agreements:

Step 1: Add/order the data

To add any of the sources above please do one of the following:

• Send an order request from My Profile in the Infront Professional Terminal (requires access), or;
• Add from Infront Entitlement System (WebAdmin), or;
• Sign an Order form from Infront

The data/service will then be “pending” until the relevant agreement is accepted.

Step 2: Accept the Click-on agreement

• You will see the relevant contracts in either My Profile or WebAdmin
• Review, fill-in and accept the click-on agreement in My Profile
• The service will be activated (user access will go from Pending to Active) after the agreement is accepted

Step 3: Instant access

• Once the agreement is approved, please restart the terminal / Mobile app
• If you now go to MyProfile|Account you will see that the contract is accepted with the same date

Special conditions for FTSE, Nasdaq, Dow Jones and Infront Analytics

• FTSE: Access to FTSE real-time data. The average price for FTSE real-time data is 25GBP per user per month excluding VAT (price is an indication only). This fee comes in addition to the service fee to Infront.
• Nasdaq: Access to Index weightings. Please contact Nasdaq for more information(contact details below). This fee comes in addition to the service fee to Infront.
• Dow Jones News: Access to Institutional News (Premium). Dow Jones have opted for selling this news service directly (unlike the other Dow Jones news services offered through Infront) and a direct agreement with Dow Jones is needed to access this new feed in the Infront Professional Terminal. Please contact Dow Jones for more information(contact details below). This fee (EUR 155/month) comes in addition to the service fee to Infront.
• Infront Analytics: Access to Infront Analytics. Financial Intelligence Services (previously WVB) require a direct agreement which needs to be printed, scanned and returned to Infront before access to Infront Analytics is activated.

Based on the permissions and company information set in the Infront entitlement system, Infront will report the company name with details and the number of users to the vendor on a monthly basis. Based on this information, the vendor bills its clients directly.

For further information please contact Infront or the vendor:

Infront

Infront Client Services

Contact us

FTSE Group

Daphne.Stead@ftse.com

+44 (0) 207 866 8999

Nasdaq

martin.kirby@nasdaq.com

+44 207 065 8027

Dow Jones

Markku.Suonmaa@dowjones.com

+46 8 545 131 16

 If you have an Infront Professional Terminal and access My Profile, you should add the following packages to get access to the various US market data:

 Notice: Level 1, level 2 and Total View give various levels in your order book.

If you do not have access to My Profile, please contact Infront. If you have another type of Infront terminal, please contact your broker for more information.

From 9th of November 2020, Euronext Oslo Børs will change their policy regarding access to Index Weights data. If you still want access after this date, your company is required to get an approval from Euronext in order to get access. Private investors are not allowed access. 

Pricing

Infront charges: none

Euronext charges: no official pricing. Priced case by case based on usage. 

Step-by-step order request form

Step 1: Send an email to Euronext Oslo Børs to databyeuronext@euronext.com with CC to support@infrontfinance.com  with "We request access to Euronext Oslo Børs index weights data through Infront". Make sure to include your company name and details. 

Step 2: Approval from Euronext

After the email is sent, your request will be handled by Euronext. 

Step 3: Permissions by Infront

When receiving the approval from Euronext, Infront will enable access to all terminal users with the same Company name as stated in the form sent to Euronext.

Please note

Infront does not guarantee that the information herein is accurate. Clients wishing to verify prices or regulations are asked to contact Euronext directly.