I receive the message: “A user is connecting from another location with the same username and password. All information will stop updating”. What do I do?

You have the correct login information, but you are not able to log in. Follow the instructions below:


Step 1: Click OK on the error message.


Step 2: Click on the Settings menu (the three dots to the upper right corner of your desktop). Then click on Settings.


Step 3: Remove all the information in the “username” and “password”- field. Let it be empty.


Step 4: Restart the Infront Professional Terminal. Once the Infront Professional Terminal opens, you will be able to type in login information in a login window. This information is found in the e-mail you received from Infront or from your broker.