Client Service Specialist

Job Description

We are seeking an enthusiastic team member to join our team in Stockholm.
In a varied and exciting role, you will apply your knowledge of the financial markets, technical skills and customer service skills to our financial professional clients and prospects.

As you gain hands-on expertise with our products you will also have opportunities to work with other departments to contribute in the areas of product development, sales and other cross-functional projects.

  • Conduct client support and training for banks, brokerages and Infront’s direct customers through telephone and e-mails.
  • Collaborate with CRM and sales to provide excellent service to our users.
  • Contribute to projects on the client services team.
  • Contribute to cross-functional team projects.
  • Test newly developed Infront product features.
  • Run webinars for new and existing users
  • Provide constructive feedback to help develop Infront’s software solutions.

Our ideal candidate

  • 3 years of higher education degree level (preferably within finance or IT).
  • Norwegian or Swedish speaking.
  • Minimum of 1-2 years financial market experience, preferably gained within a financial software company.
  • Excellent English written and verbal communication skills.
  • Strong presentation skills
  • Good general computer skills and savvy in Social Media (Twitter, LinkedIn etc.).
  • Analytical and proactive approach to problem solving.
  • Ability to work under pressure when required.
  • A genuine enthusiasm and a capacity to learn new things in the financial markets. 
  • Comfortable working independent, or as part of a team to achieve results.
  • Ready to assume responsibility and take initiative.
  • Passion about working with leading edge technology.
  • Motivation to provide superb customer service (both internally and externally).

Why Infront?

Infront offers an exciting and challenging job within the financial technology sector. You will be a part of an active social environment with friendly, supportive and highly skilled colleagues. Being a part of a company that focuses on, and bases itself on, technological innovation you will experience great opportunities for personal growth and fulfilling career possibilities in a fast-paced environment. At the same time, we have an informal and relaxed culture based on mutual trust, respect and cooperation. Grab this opportunity to become a part of the Infront culture, where contributions are recognised and achievements are celebrated.

We encourage women to apply! 

How to apply

This position is located at our office in Stockholm. Applicants must be eligible to work in Sweden. To apply for this position, please email a brief cover letter and your CV.

Apply now!

 

 

Contact person

Office location

This position based in our office in Stockholm.

The office is located at Kungsgatan 33, in the very heart of the city.